Lowest Status Employee...Highest Cost Risk?
Data entry clerks, receptionists, junior sales staff and other similar employees are often hired quickly. These are the people who have a hand in recording your most important transactions and mistakes can produce high costs and even more costly effects.
Data entry clerks, quickly trained and left to work unattended, often make mistakes. Wrong addresses, incorrect SKUs, typos, misfiled invoices and other clerical errors can become major problems. If you maintain a database for deliveries, or if someone may do analysis of customer types or transaction to make the operation more efficient; can lead to packages going astray or incorrect statistics on your activities. Of course you want your statistics on sales and other activities to be dependable.
Entering correct sales figures in a cash register or spreadsheet is very important. But equal importance is a customer name or postal code.
When was the last time you spot-checked this type of data? We know of a magazine that had 5% of its paid subscription information incorrect. That is too expensive! It took a lot of time and expense to sell the subscriptions, only to be short-circuited by over-worked or lazy data entry staff. Two people worked for weeks to confirm every name, address and other information in the list of tens of thousand of subscribers. The publication now has a strict data entry guide with clear standards and abbreviations.
The information presented in this document is of a general nature only and should not be relied upon to replace professional advice. Before acting on this information, talk with a professional advisor as laws and regulations are constantly changing. Readers accept full responsibility; no document found here is a substitute for a consultation.